Refund policy

We aim to deliver a high-quality service and respect consumer rights under applicable law. This policy explains refund eligibility and how requests are reviewed.

1. Digital services

Because GeniePT uses AI to generate personalized plans, digital delivery may not be refundable after service begins - unless a technical failure or a material mismatch with what was promised is demonstrated.

2. Subscriptions

Once a subscription is activated, payment is generally final. If the service materially differs from the description or is materially impacted by a technical issue, you may request a review using the process below.

3. When we may review a request

Examples include:

• A technical issue prevents you from using the service as intended.
• A material mismatch with the approved description or advertising.

Please contact support within 7 business days of noticing the issue.

4. Review process

Email info@geniept.net with a clear explanation and any supporting evidence.

We typically review requests within about 7 business days. If approved, refunds may take up to 14 business days depending on your payment method.

5. Changes

We may update this policy; updates will be posted here.

6. Contact

Refund questions - contact us at info@geniept.net

Please read this policy before using the service. Continued use means you agree to the applicable terms.